Head of Operations

You’ll be responsible for scaling United Repair Centre’s operations across Western Europe, turning our growing clothing repair network into a world-class operational system that delivers quality, efficiency, and impact.

Join the United Repair Centre: Repair the Clothing Industry at Scale

At United Repair Centre (URC), we’re on a mission to reshape the clothing industry by extending the life of garments while putting people first. Our growing network of repair hubs serves global brands, reduces textile waste and places craftsmanship and social impact at heart of the clothing industry, while creating meaningful jobs for people distanced from the labour market.

As Head of Operations, you’ll lead the scaling of URC’s repair hubs across Europe — building the systems, teams, and processes that make large-scale circularity possible. You’ll balance strategy with execution, overseeing daily performance while designing the blueprint for our European expansion. You will collaborate closely with the Product and Tech teams to ensure operational processes are digitised, effective, and integrated into daily workflows. We are at the start of scaling URC across Europe. We will expand rapidly with different types of operating models, varying from flagship repair hubs to a potential franchise model. You will co-design this scaling approach, ensuring it is executed with both our core values and performance in mind. Today, we operate two hubs (Amsterdam & London) with over 60 repair specialists. We will open our third hub in Paris in Q4 2025 and aim to grow to 5+ hubs across Europe in the next 3 years.

You’ll be part of the Leadership, working closely with the founders and fellow management team members to shape URC’s future, balancing impact, operational excellence, and financial sustainability. This position is designed as a stepping stone to become URC’s Chief Operating Officer within 18–24 months, based on growth milestones.

Your Impact & Responsibilities

As Head of Operations, you will:

• Lead and scale our network of Repair Hubs across Europe, from daily management
  to long-term strategy

• Drive operational performance across all hubs through clear KPIs: productivity,
  quality, turnaround time, and gross margin

• Define the international operating blueprint for URC’s hub expansion, including
  org structure, cost models, compliance, and workforce planning.

• Standardise and optimise operational processes, workflows, and tools to ensure
  consistency, efficiency, and scalability

• Build and mentor a high-performing team, including local hub managers and
  support functions

• Develop a playbook for replicating and onboarding new Repair Hubs and third-party
  service providers

• Implement a performance management system to ensure accountability and
  continuous improvement

• Oversee new hub launches from facility search to operational readiness

Work with URC’s Academy to ensure every new hub is launched with consistent
onboarding, workflow training, and cultural integration.

What You’ll Bring to the Team

• 10+ years of experience in operational leadership roles, ideally in manufacturing,
  fashion production, logistics, or circular systems

• Proven track record in optimising operational processes and leading multi-site teams

• Experience with fast-scaling environments and navigating complexity

• Affinity with social impact, sustainability, and systems thinking

• Strong leadership, communication, and cross-functional collaboration skills

• Fluent in English (Dutch and/or French is a bonus)
  
  
  What We Offer

• A key leadership role in a fast-growing, purpose-driven company

• Full ownership of operations strategy and team building

• Competitive salary, aligned with our growth phase and mission

• Hybrid working setup from our Amsterdam HQ, with regular travel across Europe \

• Personal development budget and access to wellbeing support

• Equity participation (ESOP) after your first year

• The opportunity to drive real change at the intersection of business, impact, and
  innovation
  

  
  About United Repair Centre

  
  URC is an Amsterdam-based impact company operating in the circular economy. Our
  mission is to reduce textile waste, create social employment, and make repair the new norm.
  We work with over 30 global brands, and we’re live in Amsterdam and London with a growing
  international team.
  
  We are now expanding our hubs across Europe, starting with France, and we’re looking for
  the right person to lead the way. Ready to Build the Platform That Repairs the Industry?
  
  Let’s talk. Send your CV or LinkedIn profile and a short motivation letter to
  people@unitedrepaircentre.com with ‘Head of Operations’ in the subject line. Preferably
  as soon as possible; the deadline is November 15.

  
  If you have any questions about the vacancy, you can email Ellen (People Manager) at
  people@unitedrepaircentre.com.

  
  For more information, visit www.unitedrepaircentre.com.